* Vitae Organics B2B offers a limited return policy, so carefully read the below terms before placing your order.**
Due to the nature of the products sold by Vitae Organics B2B , we are only able to accept the return of items that are damaged or defective at the time of YOUR RECEIPT or are otherwise unsatisfactory due to Vitae Organics B2B’ error.
Please carefully inspect your order immediately upon its delivery and report any problems or need for replacement within 72 HOURS OF YOUR RECEIPT OF THE SHIPMENT.
SORRY, BUT NO PRODUCT CAN BE RETURNED IF NOTIFICATION IS NOT MADE WITHIN 72 HOURS AFTER YOUR RECEIPT OF THE SHIPMENT.
In the event that you receive a damaged or defective product or the items are unsatisfactory due to Apotheca Botanicals error (e.g. we shipped the wrong items, defective items), and such error is reported to us within 72 hours of the date of receipt of your order, we will gladly authorize the return of such merchandise and pay for the return shipping costs.
Unprocessed, unrefined raw materials of the type sold by Vitae Organics B2B have their own unique scents and textures, some of which may not appeal to everyone. If you have not previously used these types of materials, we strongly recommend that you first purchase sample sizes to ensure they will be suitable for your purposes. If you order a full-size batch of a product, it cannot be returned unless defective – EVEN IF YOU DETERMINE YOU DO NOT LIKE THE SMELL OR TEXTURE. To guarantee the purity and quality of products we sell, returned raw material cannot be either restocked or resold, so please order carefully. Sorry, no exceptions.
Our raw ingredients will vary in color, texture and aroma due to regular variations in local temperature, harvesting time, rainfall, sunlight, soil, and other natural factors. Such variations from batch to batch are normal and do not affect the quality or effectiveness of the ingredient. Variations of this kind do not constitute a “defect” under this return policy and will not be accepted as a valid reason for return under this policy.
Updated on May 18 2019